Documentation
Start fast, operate clearly.
These guides focus on the parts that matter in production: workspace setup, WABA health, service-window rules, templates, and operational handoff.
Getting started
Use this first if your team is preparing the workspace.
WhatsApp operations
Short references for approval state, service-window limits, and message-delivery prep.
WABA lifecycle
Understand the connection and approval states that shape WhatsApp operations.
Conversation details already expose lifecycle fields such as connection, webhook, approval, OTP, and profile sync status.
Template approval
Keep approved WhatsApp templates ready for messaging outside the service window.
Templates can be created, edited, synced from Meta, and archived inside the integration settings.
Media processing
Handle media inputs with clear expectations for review, routing, and downstream use.
Media events should be reviewed in the same operational flow as message history and queue status.
Service window rules
Understand how the 24-hour service window affects manual and AI replies.
Open service window: freeform manual replies and bot replies can continue.