WhatsApp

WABA lifecycle

Wabrix surfaces the main operational checkpoints you need to keep a WhatsApp Business setup healthy: connection, webhook, approval, OTP, and profile sync.

Key point
Conversation details already expose lifecycle fields such as connection, webhook, approval, OTP, and profile sync status.
Key point
A working phone number ID and business account ID are part of the operational baseline.
Key point
Lifecycle issues should be resolved before scaling live traffic or relying on automation.

Connection and webhook state

The integration must stay connected and the webhook must continue receiving status and message events. If either state drifts, message delivery and template sync become unreliable.

Treat webhook health as a production dependency, not a one-time setup step.

Approval and OTP checkpoints

Approval status and OTP status affect whether a number is ready for live use or still waiting on external verification steps.

Resolve outstanding approval tasks early so launch timelines are not blocked by platform review work.

Profile sync and identifiers

Phone number ID and business account ID should match the environment your operators are actually managing.

Profile sync should be reviewed whenever credentials change, templates are refreshed, or a number is moved between environments.