Service window rules
Wabrix already distinguishes between open and closed service-window states in inbox and orchestration flows. That rule changes what kind of outbound reply can be sent.
What the rule changes
When the window is open, operators can queue manual replies and automation can continue if no other blocking condition is active.
When the window closes, freeform manual and AI replies should stop. Re-engagement needs an approved template instead.
How Wabrix behaves
Backend tests already enforce that manual freeform replies are blocked after the 24-hour window closes.
Bot orchestration also blocks freeform AI replies when the service window is closed and can flag conversations that are close to expiring.
Recommended operating pattern
Monitor expiring conversations, hand off early when context is sensitive, and keep approved fallback templates ready.
Train operators to read window status before sending any outbound reply that assumes freeform messaging is still allowed.